Legal notice

Business details

Keephour is an online store operated by PRADO WOLF LLC, a limited liability company registered in New Mexico, United States. Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Email: Support@otokea.jp.

Products and age

Keephour products are adult personal pleasure products. They are sold only to adults aged 18 years or over. By placing an order you confirm that you are 18 or older.

Prices and payment

Prices are shown in Australian dollars (AUD) and include GST where applicable. Accepted payment methods are shown at checkout (cards, Apple Pay, Google Pay, Shop Pay and PayPal where available).

Delivery

We deliver Australia-wide. Orders are dispatched from our overseas fulfilment warehouse in plain packaging. Typical delivery time is 5 to 10 business days after dispatch. See the Shipping policy.

Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. See the Refund policy.

Complaints

If something is wrong, write to Support@otokea.jp with your order number. We aim to resolve every complaint within 10 business days.

Last updated: 13 October 2026